/* ============================================================
   Brokerwise Support Hub — components.css (B0)
   32-component library · Phase 2 UX Plan v2.0 §5
   Mobile-first: base = 390px, desktop = @media (min-width: 992px)
   ============================================================ */

/* ============ 1. APP SHELL ============ */
.bw-shell { min-height: 100vh; }

/* Topbar */
.bw-topbar {
  position: sticky; top: 0; z-index: 1030;
  height: var(--topbar-h);
  background: var(--bw-surface);
  border-bottom: 1px solid var(--bw-border);
  display: flex; align-items: center; gap: 8px;
  padding: 0 12px;
}
.bw-topbar .brand-mark { font-weight: 800; font-size: 16px; color: var(--bw-text); letter-spacing: -.02em; }
.bw-topbar .brand-mark .dot { color: var(--bw-accent); }
.bw-icon-btn {
  width: 38px; height: 38px; border-radius: 8px; border: 0;
  background: transparent; color: var(--bw-text-muted);
  display: inline-flex; align-items: center; justify-content: center;
  position: relative; font-size: 15px; transition: background .15s ease-out;
}
.bw-icon-btn:hover { background: var(--bw-surface-2); color: var(--bw-text); }
.bw-icon-btn .badge-dot {
  position: absolute; top: 7px; right: 7px; width: 8px; height: 8px;
  border-radius: 50%; background: var(--pr-critical); border: 2px solid var(--bw-surface);
}

/* Global search (desktop pill) */
.bw-search-pill {
  display: none; align-items: center; gap: 8px;
  background: var(--bw-surface-2); border: 1px solid var(--bw-border);
  border-radius: 8px; padding: 7px 12px; color: var(--bw-text-muted);
  width: 320px; font-size: 13px; cursor: pointer;
}
.bw-search-pill kbd {
  margin-left: auto; background: var(--bw-surface); border: 1px solid var(--bw-border);
  border-radius: 4px; padding: 1px 6px; font-size: 11px; color: var(--bw-text-muted);
}
@media (min-width: 992px) { .bw-search-pill { display: flex; } }

/* Sidebar (desktop) */
.bw-sidebar {
  display: none;
  position: fixed; inset: 0 auto 0 0; width: var(--sidebar-w); z-index: 1040;
  background: var(--bw-sidebar-bg); color: var(--bw-sidebar-text);
  flex-direction: column; padding: 14px 10px;
  overflow-y: auto;
}
@media (min-width: 992px) {
  .bw-sidebar { display: flex; }
  .bw-main { margin-left: var(--sidebar-w); }
}
.bw-sidebar .side-brand {
  display: flex; align-items: center; gap: 10px; padding: 4px 10px 16px;
  color: #fff; font-weight: 800; font-size: 16px; letter-spacing: -.02em;
}
.bw-sidebar .side-brand .logo-sq {
  width: 30px; height: 30px; border-radius: 8px; background: var(--bw-accent);
  display: inline-flex; align-items: center; justify-content: center; color: #fff; font-size: 14px;
}
.bw-zone-label {
  font-size: 10.5px; font-weight: 700; letter-spacing: .09em; text-transform: uppercase;
  color: rgba(185, 197, 214, .55); padding: 14px 12px 6px;
}
.bw-nav-item {
  display: flex; align-items: center; gap: 10px;
  padding: 8px 12px; border-radius: 8px; color: var(--bw-sidebar-text);
  font-size: 13.5px; font-weight: 500; position: relative; transition: background .15s ease-out;
}
.bw-nav-item i { width: 18px; text-align: center; font-size: 14px; opacity: .85; }
.bw-nav-item:hover { background: rgba(255, 255, 255, .06); color: #fff; }
.bw-nav-item.active { background: rgba(255, 255, 255, .09); color: #fff; }
.bw-nav-item.active::before {
  content: ""; position: absolute; left: -10px; top: 7px; bottom: 7px; width: 3px;
  border-radius: 0 3px 3px 0; background: var(--bw-accent);
}
.bw-nav-item .count {
  margin-left: auto; font-size: 11px; font-weight: 600;
  background: rgba(255, 255, 255, .1); border-radius: 99px; padding: 1px 8px;
}

/* Main column */
.bw-main { padding: 16px 12px 32px; min-width: 0; overflow-x: clip; }
@media (min-width: 992px) { .bw-main { padding: 24px 28px 48px; } }
.bw-page-head { display: flex; align-items: center; flex-wrap: wrap; gap: 10px; margin-bottom: 16px; }
@media (min-width: 992px) { .bw-page-head { margin-bottom: 20px; } }

/* Bottom nav (mobile) */
.bw-bottomnav {
  position: fixed; left: 0; right: 0; bottom: 0; z-index: 1040;
  height: calc(var(--bottomnav-h) + env(safe-area-inset-bottom));
  padding-bottom: env(safe-area-inset-bottom);
  background: var(--bw-surface); border-top: 1px solid var(--bw-border);
  display: grid; grid-template-columns: repeat(5, 1fr);
}
@media (min-width: 992px) { .bw-bottomnav { display: none; } }
.bw-bottomnav a {
  display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 3px;
  font-size: 10px; font-weight: 600; color: var(--bw-text-muted);
}
.bw-bottomnav a i { font-size: 17px; }
.bw-bottomnav a.active { color: var(--bw-primary); }
.bw-bottomnav .fab-slot { position: relative; }
.bw-fab {
  position: absolute; top: -18px; left: 50%; transform: translateX(-50%);
  width: 50px; height: 50px; border-radius: 16px;
  background: var(--bw-accent); color: #fff; border: 0; font-size: 19px;
  box-shadow: 0 6px 16px rgba(var(--bw-accent-rgb), .4);
  display: flex; align-items: center; justify-content: center;
  text-decoration: none;
}
a.bw-fab:hover { color: #fff; }
.bw-fab:active { transform: translateX(-50%) scale(.94); }

/* ============ 3. CARD SYSTEM + KPI ============ */
.bw-card {
  background: var(--bw-surface);
  border: var(--card-border);
  border-radius: var(--card-radius);
  box-shadow: var(--card-shadow);
  min-width: 0;
}
.card-pad,
.bw-card.card-pad,
.bw-card > .card-pad {
  padding: var(--card-pad);
}
@media (min-width: 992px) {
  .card-pad,
  .bw-card.card-pad,
  .bw-card > .card-pad {
    padding: var(--card-pad-lg);
  }
}
.bw-card.is-clickable {
  transition: border-color .15s ease-out, box-shadow .15s ease-out, transform .12s ease-out;
  cursor: pointer;
}
.bw-card.is-clickable:hover {
  border-color: color-mix(in srgb, var(--bw-primary) 22%, var(--bw-border));
  box-shadow: var(--card-shadow-hover);
  transform: translateY(-1px);
}

.bw-kpi {
  padding: var(--card-pad) var(--card-pad-lg) calc(var(--card-pad) - 2px);
  display: flex; flex-direction: column; gap: 10px;
  min-width: 0; min-height: 116px; height: 100%;
}
.bw-kpi .kpi-label {
  font-size: 12px; font-weight: 600; color: var(--bw-text-muted); line-height: 1.35;
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}
.bw-kpi .kpi-value { font-size: 28px; font-weight: 800; letter-spacing: -.03em; line-height: 1; font-variant-numeric: tabular-nums; margin-top: auto; }
.bw-kpi .kpi-value.is-alert { color: var(--pr-critical); }
.bw-kpi .kpi-delta {
  font-size: 11px; font-weight: 600; line-height: 1.35;
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}
@media (max-width: 575px) {
  .bw-kpi { min-height: 96px; padding: var(--card-pad) var(--card-pad) calc(var(--card-pad) - 2px); }
  .bw-kpi .kpi-value { font-size: 24px; }
}
.bw-kpi.kpi-alert {
  border-left: 4px solid var(--pr-critical);
  background: color-mix(in srgb, var(--pr-critical) 4%, var(--bw-surface));
}
.bw-card.bw-kpi.is-clickable,
.bw-card.bw-kpi {
  cursor: pointer;
  transition: border-color .15s ease-out, box-shadow .15s ease-out, transform .12s ease-out;
}
.bw-card.bw-kpi.is-clickable:hover,
.bw-card.bw-kpi:hover {
  border-color: color-mix(in srgb, var(--bw-primary) 22%, var(--bw-border));
  box-shadow: var(--card-shadow-hover);
  transform: translateY(-1px);
}

/* ============ 4. STATUS BADGE ============ */
.bw-status {
  --c: var(--st-new);
  display: inline-flex; align-items: center; gap: 6px;
  font-size: 11.5px; font-weight: 600; line-height: 1;
  color: var(--c); background: color-mix(in srgb, var(--c) 13%, transparent);
  border-radius: 99px; padding: 5px 10px; white-space: nowrap;
}
.bw-status::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: var(--c); }
.st-new       { --c: var(--st-new); }
.st-review    { --c: var(--st-review); }
.st-assigned  { --c: var(--st-assigned); }
.st-dev       { --c: var(--st-dev); }
.st-devdone   { --c: var(--st-devdone); }
.st-qa        { --c: var(--st-qa); }
.st-qafail    { --c: var(--st-qafail); }
.st-ready     { --c: var(--st-ready); }
.st-deployed  { --c: var(--st-deployed); }
.st-closed    { --c: var(--st-closed); }
.st-reopened  { --c: var(--st-reopened); background: transparent; box-shadow: inset 0 0 0 1.5px var(--c); }
.st-waiting   { --c: var(--st-waiting); }
.st-hold      { --c: var(--st-hold); }
.st-merged    { --c: var(--st-merged); }

/* ============ 5. PRIORITY ============ */
.bw-pri { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 600; }
.bw-pri::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: var(--p); }
.pri-critical { --p: var(--pr-critical); color: var(--pr-critical); }
.pri-high     { --p: var(--pr-high); color: var(--pr-high); }
.pri-medium   { --p: var(--pr-medium); color: var(--bw-text); }
.pri-low      { --p: var(--pr-low); color: var(--bw-text-muted); }

/* ============ 6. SLA CHIP ============ */
.bw-sla {
  display: inline-flex; align-items: center; gap: 5px;
  font-size: 11px; font-weight: 700; font-variant-numeric: tabular-nums;
  border-radius: 6px; padding: 4px 8px; white-space: nowrap;
}
.sla-ok      { color: var(--st-closed); background: color-mix(in srgb, var(--st-closed) 12%, transparent); }
.sla-warn    { color: var(--st-qa); background: color-mix(in srgb, var(--st-qa) 14%, transparent); animation: slaPulse 2s infinite; }
.sla-breach {
  color: var(--pr-critical);
  background: color-mix(in srgb, var(--pr-critical) 12%, var(--bw-surface));
  border: 1px solid color-mix(in srgb, var(--pr-critical) 28%, transparent);
}
.sla-paused  { color: var(--bw-text-muted); background: var(--bw-surface-2); }
@keyframes slaPulse { 50% { opacity: .55; } }

/* ============ 7. HEALTH RING ============ */
.bw-health { position: relative; display: inline-grid; place-items: center; border-radius: 50%; }
.bw-health .ring { position: relative; border-radius: 50%; display: grid; place-items: center;
  background: conic-gradient(var(--hc) calc(var(--score) * 1%), var(--bw-border) 0); }
.bw-health .ring::after { content: ""; position: absolute; inset: 0; margin: auto; border-radius: 50%; background: var(--bw-surface); }
.bw-health .grade { position: absolute; z-index: 1; font-weight: 800; }
.bw-health.h-sm .ring { width: 34px; height: 34px; } .bw-health.h-sm .ring::after { width: 26px; height: 26px; } .bw-health.h-sm .grade { font-size: 12px; }
.bw-health.h-md .ring { width: 46px; height: 46px; } .bw-health.h-md .ring::after { width: 36px; height: 36px; } .bw-health.h-md .grade { font-size: 15px; }
.bw-health.h-lg .ring { width: 64px; height: 64px; } .bw-health.h-lg .ring::after { width: 50px; height: 50px; } .bw-health.h-lg .grade { font-size: 21px; }
.hg-a { --hc: var(--hg-a); color: var(--hg-a); }
.hg-b { --hc: var(--hg-b); color: var(--hg-b); }
.hg-c { --hc: var(--hg-c); color: var(--hg-c); }
.hg-d { --hc: var(--hg-d); color: var(--hg-d); }

/* SLA dashboard — responsive compliance ring */
.bw-sla-gauge {
  container-type: inline-size;
  position: relative;
  width: min(100%, 168px);
  max-width: 168px;
  aspect-ratio: 1;
  margin-inline: auto;
}
.bw-sla-gauge__ring {
  position: absolute;
  inset: 0;
  border-radius: 50%;
}
.bw-sla-gauge__ring::after {
  content: "";
  position: absolute;
  inset: 14%;
  border-radius: 50%;
  background: var(--bw-surface);
}
.bw-sla-gauge__label {
  position: absolute;
  inset: 18%;
  z-index: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 0.2em;
  text-align: center;
  overflow: hidden;
  padding: 0.35em;
  min-width: 0;
}
.bw-sla-gauge__value {
  font-size: clamp(13px, 20cqi, 28px);
  font-weight: 800;
  line-height: 1;
  font-variant-numeric: tabular-nums;
  max-width: 100%;
  white-space: nowrap;
}
.bw-sla-gauge__target {
  font-size: clamp(8px, 8.5cqi, 11px);
  font-weight: 600;
  line-height: 1.15;
  color: var(--bw-text-muted);
  max-width: 100%;
}

/* ============ 8. AVATARS ============ */
.bw-avatar {
  width: 28px; height: 28px; border-radius: 50%;
  display: inline-flex; align-items: center; justify-content: center;
  font-size: 11px; font-weight: 700; color: #fff; flex: 0 0 auto;
  background: var(--av, #4F6B8F); border: 2px solid var(--bw-surface);
}
.bw-avatar.av-lg { width: 36px; height: 36px; font-size: 13px; }
.bw-avstack { display: inline-flex; }
.bw-avstack .bw-avatar + .bw-avatar { margin-left: -8px; }
.av-1 { --av: #4F6B8F; } .av-2 { --av: #7C3AED; } .av-3 { --av: #0D9488; }
.av-4 { --av: #DB2777; } .av-5 { --av: #D97706; } .av-6 { --av: #2563EB; }

/* ============ 9. DATA TABLE (responsive) ============ */
.bw-table-wrap { overflow-x: auto; }
.bw-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.bw-table th {
  text-align: left; font-size: 11px; font-weight: 700; letter-spacing: .05em; text-transform: uppercase;
  color: var(--bw-text-muted); padding: 10px 12px; border-bottom: 1px solid var(--bw-border);
  white-space: nowrap; background: var(--bw-surface);
}
.bw-table td { padding: 0 12px; height: 44px; border-bottom: 1px solid var(--bw-border); vertical-align: middle; white-space: nowrap; }
@media (min-width: 992px) { .bw-table td { height: 40px; } }
.bw-table .cell-truncate { max-width: 240px; overflow: hidden; text-overflow: ellipsis; }
.bw-table .col-actions { text-align: right; white-space: nowrap; }
.bw-table tbody tr { transition: background .12s ease-out; cursor: pointer; }
.bw-table tbody tr:hover { background: var(--bw-surface-2); }
.bw-table tbody tr.selected { background: color-mix(in srgb, var(--bw-primary) 7%, var(--bw-surface)); }
.bw-table .form-check-input { cursor: pointer; }

/* Tables inside padded cards — align with card inner edge */
.bw-card.card-pad .bw-table-wrap { margin: 0 calc(var(--card-pad) * -1); padding: 0 var(--card-pad); }
@media (min-width: 992px) {
  .bw-card.card-pad .bw-table-wrap { margin: 0 calc(var(--card-pad-lg) * -1); padding: 0 var(--card-pad-lg); }
}
.bw-card.card-pad .bw-table th:first-child,
.bw-card.card-pad .bw-table td:first-child { padding-left: 0; }
.bw-card.card-pad .bw-table th:last-child,
.bw-card.card-pad .bw-table td:last-child { padding-right: 0; }
.bw-card.card-pad .bw-table th {
  padding-top: 12px; padding-bottom: 10px;
  background: transparent;
}
.bw-card.card-pad .bw-table td { padding-top: 10px; padding-bottom: 10px; height: auto; min-height: 44px; }

/* Desktop-only / mobile-only helpers */
.desk-only { display: none !important; }
@media (min-width: 992px) {
  .desk-only { display: revert !important; }
  .mob-only { display: none !important; }
}

/* ============ 10. CARD LIST ITEM (mobile rows) ============ */
.bw-rowcard {
  background: var(--bw-surface); border: var(--card-border); border-radius: var(--card-radius);
  box-shadow: var(--card-shadow);
  padding: var(--card-pad); display: flex; flex-direction: column; gap: 8px;
}
.bw-rowcard, .bw-rowcard:hover { color: var(--bw-text); }
.bw-notif, .bw-notif:hover { color: var(--bw-text); }
.bw-rowcard:active { background: var(--bw-surface-2); }
.bw-rowcard .rc-top { display: flex; align-items: center; gap: 8px; }
.bw-rowcard .rc-num { font-size: 12px; font-weight: 700; color: var(--bw-text-muted); font-variant-numeric: tabular-nums; }
.bw-rowcard .rc-title { font-weight: 600; font-size: 14px; line-height: 1.35; }
.bw-rowcard .rc-meta { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }

/* ============ 11. FILTER CHIPS / DRAWER ============ */
.bw-chip {
  display: inline-flex; align-items: center; gap: 6px;
  font-size: 12px; font-weight: 600; color: var(--bw-text);
  background: var(--bw-surface); border: 1px solid var(--bw-border);
  border-radius: 99px; padding: 6px 12px; cursor: pointer; white-space: nowrap;
  transition: border-color .15s ease-out;
}
.bw-chip:hover { border-color: var(--bw-primary); }
.bw-chip.on { background: var(--bw-primary); border-color: var(--bw-primary); color: #fff; }
.bw-chip i { font-size: 11px; }
.bw-chip-sm { padding: 2px 7px; font-size: 10px; }
.bw-chiprow { display: flex; gap: 8px; overflow-x: auto; padding-bottom: 4px; scrollbar-width: none; }
.bw-chiprow::-webkit-scrollbar { display: none; }

/* ============ 12. SAVED VIEW SWITCHER ============ */
.bw-views { display: flex; gap: 2px; overflow-x: auto; border-bottom: 1px solid var(--bw-border); scrollbar-width: none; }
.bw-views::-webkit-scrollbar { display: none; }
.bw-views .view-tab {
  padding: 10px 14px; font-size: 13px; font-weight: 600; color: var(--bw-text-muted);
  border-bottom: 2px solid transparent; white-space: nowrap; display: flex; gap: 7px; align-items: center;
}
.bw-views .view-tab .count { font-size: 11px; background: var(--bw-surface-2); border-radius: 99px; padding: 1px 7px; }
.bw-views .view-tab.active { color: var(--bw-primary); border-bottom-color: var(--bw-primary); }
.bw-views .view-tab .fa-share-nodes { font-size: 10px; opacity: .6; }

/* ============ 13. BULK ACTION BAR ============ */
.bw-bulkbar {
  position: fixed; left: 50%; transform: translate(-50%, 80px);
  bottom: calc(var(--bottomnav-h) + 12px + env(safe-area-inset-bottom));
  z-index: 1050; background: var(--bw-primary); color: #fff;
  border-radius: 12px; box-shadow: var(--bw-shadow-lg);
  display: flex; align-items: center; gap: 4px; padding: 8px 8px 8px 16px;
  opacity: 0; pointer-events: none; transition: transform .25s ease-out, opacity .25s ease-out;
  max-width: calc(100vw - 24px); overflow-x: auto;
}
@media (min-width: 992px) { .bw-bulkbar { bottom: 24px; } }
.bw-bulkbar.show { transform: translate(-50%, 0); opacity: 1; pointer-events: auto; }
.bw-bulkbar .bb-count { font-size: 13px; font-weight: 700; margin-right: 8px; white-space: nowrap; }
.bw-bulkbar .bb-btn {
  border: 0; background: rgba(255,255,255,.12); color: #fff; font-size: 12px; font-weight: 600;
  border-radius: 8px; padding: 7px 12px; white-space: nowrap;
}
.bw-bulkbar .bb-btn:hover { background: rgba(255,255,255,.22); }

/* ============ 15/16. TIMELINE & ACTIVITY FEED ============ */
.bw-feed { display: flex; flex-direction: column; gap: 2px; }
.bw-feed-item {
  display: flex; gap: 14px; padding: 12px 8px; position: relative;
  border-radius: var(--r-input); transition: background .12s ease;
}
.bw-feed-item:hover { background: var(--bw-surface-2); }
.bw-feed-item:not(:last-child)::before {
  content: ""; position: absolute; left: 23px; top: 44px; bottom: -2px; width: 2px;
  background: var(--bw-border); border-radius: 99px;
}
.bw-feed-ic {
  width: 34px; height: 34px; border-radius: 50%; flex: 0 0 auto; z-index: 1;
  display: flex; align-items: center; justify-content: center; font-size: 12px;
  color: var(--fc, var(--bw-text-muted));
  background: color-mix(in srgb, var(--fc, var(--bw-text-muted)) 12%, var(--bw-surface));
  border: 1px solid color-mix(in srgb, var(--fc, var(--bw-text-muted)) 18%, var(--bw-border));
}
.bw-feed-body { font-size: 13px; line-height: 1.5; min-width: 0; overflow-wrap: anywhere; }
.bw-feed-body .when { font-size: 11.5px; color: var(--bw-text-muted); margin-top: 3px; }

/* ============ 22. MODAL/SHEET, 23. TOAST ============ */
.bw-toast {
  position: fixed; left: 50%; transform: translateX(-50%);
  bottom: calc(var(--bottomnav-h) + 16px + env(safe-area-inset-bottom));
  z-index: 1060; background: var(--bw-text); color: var(--bw-bg);
  border-radius: 10px; padding: 10px 16px; font-size: 13px; font-weight: 600;
  display: flex; align-items: center; gap: 12px; box-shadow: var(--bw-shadow-lg);
}
@media (min-width: 992px) { .bw-toast { bottom: 24px; } }
.bw-toast .t-act { color: var(--bw-accent); font-weight: 700; cursor: pointer; white-space: nowrap; }

/* ============ 24. ESCALATION ============ */
.esc-l1 { border-left: 3px solid var(--esc-l1) !important; }
.esc-l2 { border-left: 3px solid var(--esc-l2) !important; }
.esc-l3 { border-left: 3px solid var(--esc-l3) !important; }
.bw-esc-badge {
  font-size: 10px; font-weight: 800; letter-spacing: .04em; color: #fff;
  border-radius: 5px; padding: 3px 6px;
}
.bw-esc-badge.l1 { background: var(--esc-l1); }
.bw-esc-badge.l2 { background: var(--esc-l2); }
.bw-esc-badge.l3 { background: var(--esc-l3); }

/* ============ 30. EMPTY / SKELETON ============ */
.bw-skel {
  background: linear-gradient(90deg, var(--bw-surface-2) 25%, var(--bw-border) 50%, var(--bw-surface-2) 75%);
  background-size: 200% 100%; animation: shimmer 1.4s infinite; border-radius: 6px;
}
@keyframes shimmer { to { background-position: -200% 0; } }
.bw-empty { text-align: center; padding: 40px 16px; color: var(--bw-text-muted); }
.bw-empty i { font-size: 28px; opacity: .4; margin-bottom: 10px; display: block; }
.bw-empty .empty-title { font-size: 15px; font-weight: 600; color: var(--bw-text); margin-bottom: 4px; }
.bw-empty .empty-msg { font-size: 13px; line-height: 1.45; margin-bottom: 14px; max-width: 320px; margin-left: auto; margin-right: auto; }
.bw-empty-sm { padding: 24px 12px; }
.bw-empty-sm i { font-size: 22px; margin-bottom: 6px; }
.bw-empty-inline { padding: 16px 8px; }
.bw-chart-empty { text-align: center; padding: 28px 16px; color: var(--bw-text-muted); font-size: 13px; }
.bw-chart-empty i { display: block; font-size: 24px; opacity: .4; margin-bottom: 8px; }
.bw-donut.is-empty { background: var(--bw-surface-2) !important; }
.bw-donut.is-empty::after { content: "—"; font-size: 20px; font-weight: 700; color: var(--bw-text-muted); }

/* ============ 31. OFFLINE BANNER ============ */
.bw-offline {
  background: var(--st-qa); color: #fff; font-size: 12.5px; font-weight: 600;
  text-align: center; padding: 6px 12px; display: none;
}
.bw-offline.show { display: block; }

/* ============ SLA ALERT STRIP (dashboard) ============ */
.bw-alertstrip {
  border: 1px solid color-mix(in srgb, var(--pr-critical) 35%, var(--bw-border));
  background: color-mix(in srgb, var(--pr-critical) 6%, var(--bw-surface));
  border-radius: var(--card-radius); padding: var(--card-pad) var(--card-pad-lg);
  display: flex; gap: 12px; align-items: flex-start;
}

/* ============ CHART PLACEHOLDERS ============ */
.kpi-delta.up { color: var(--st-closed); }
.kpi-delta.down { color: var(--pr-critical); }
.kpi-delta.flat { color: var(--bw-text-muted); }

/* ============ DASHBOARD (S-05) ============ */
.bw-dash-head { align-items: flex-start; margin-bottom: var(--card-gap); }
.bw-dash-eyebrow {
  font-size: 12px; font-weight: 600; letter-spacing: .02em;
  color: var(--bw-text-muted); line-height: 1.35; margin-bottom: 6px;
}
.bw-dash-title {
  font-size: 22px; font-weight: 700; letter-spacing: -.02em; line-height: 1.3;
  overflow-wrap: anywhere; word-break: break-word;
}
@media (min-width: 992px) { .bw-dash-title { font-size: 24px; } }
@media (max-width: 575.98px) {
  .bw-dash-head .bw-btn-primary { padding: 9px 12px; }
  .bw-dash-head .bw-btn-primary .desk-only { display: none !important; }
}

.bw-dash-kpi-row { --bs-gutter-y: var(--card-gap); margin-bottom: var(--card-gap); }
.bw-dash-panel {
  padding: var(--card-pad-lg); height: 100%; min-height: 220px;
  display: flex; flex-direction: column;
  box-shadow: var(--card-shadow);
  transition: box-shadow .15s ease, border-color .15s ease;
}
.bw-dash-panel:hover { box-shadow: var(--card-shadow-hover); }
.bw-dash-panel-head {
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  margin-bottom: 18px; padding-bottom: 14px; flex-shrink: 0;
  border-bottom: 1px solid var(--bw-border);
}
.bw-dash-panel-head .panel-title {
  font-size: 15px; font-weight: 700; letter-spacing: -.01em; margin: 0; line-height: 1.35;
}
.bw-dash-panel-head .panel-meta {
  display: inline-flex; align-items: center;
  font-size: 10.5px; font-weight: 700; letter-spacing: .02em;
  color: var(--bw-text-muted); white-space: nowrap; flex-shrink: 0;
  background: var(--bw-surface-2); border: 1px solid var(--bw-border);
  border-radius: 99px; padding: 4px 10px; line-height: 1.2;
}
.bw-dash-panel-head a.panel-meta {
  text-decoration: none; color: var(--bw-text-muted);
  transition: border-color .15s ease, color .15s ease, background .15s ease;
}
.bw-dash-panel-head a.panel-meta:hover {
  color: var(--bw-primary); border-color: color-mix(in srgb, var(--bw-primary) 25%, var(--bw-border));
  background: color-mix(in srgb, var(--bw-primary) 6%, var(--bw-surface-2));
}
.bw-dash-panel-body { flex: 1; min-height: 0; display: flex; flex-direction: column; justify-content: center; }
.bw-dash-donut-layout {
  display: flex; flex-direction: column; align-items: center; gap: 18px; width: 100%;
}
.bw-dash-donut-layout .bw-donut { flex-shrink: 0; }
.bw-dash-donut-layout .bw-legend { width: 100%; max-width: 280px; }
.bw-donut {
  width: 132px; height: 132px; border-radius: 50%; position: relative; margin: 0 auto;
  background: conic-gradient(var(--st-dev) 0 28%, var(--st-qa) 28% 44%, var(--st-ready) 44% 56%, var(--st-new) 56% 74%, var(--st-closed) 74% 100%);
  box-shadow: inset 0 0 0 1px color-mix(in srgb, var(--bw-border) 60%, transparent);
}
.bw-donut::after {
  content: attr(data-center); position: absolute; inset: 20px; border-radius: 50%;
  background: var(--bw-surface); display: grid; place-items: center;
  font-size: 22px; font-weight: 800; font-variant-numeric: tabular-nums;
  box-shadow: 0 0 0 1px var(--bw-border);
}
.bw-legend { font-size: 12.5px; display: flex; flex-direction: column; gap: 8px; min-width: 0; }
.bw-legend .lg {
  display: flex; align-items: center; gap: 10px; min-width: 0;
  padding: 4px 0; line-height: 1.3;
}
.bw-legend .lg-label {
  flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.bw-legend .sw { width: 10px; height: 10px; border-radius: 3px; flex: 0 0 auto; }
.bw-legend .v {
  flex: 0 0 auto; min-width: 24px; text-align: right;
  font-weight: 700; font-variant-numeric: tabular-nums;
}
.bw-dash-metric-hero { font-size: 32px; font-weight: 800; letter-spacing: -.03em; line-height: 1; font-variant-numeric: tabular-nums; }
.bw-dash-metric-foot { font-size: 12px; color: var(--bw-text-muted); line-height: 1.45; margin-top: 10px; }
.bw-dash-metric-foot strong { color: var(--st-closed); }
.bw-dash-panel .bw-chart-empty,
.bw-dash-panel .bw-empty { padding: 28px 12px; }
.bw-dash-panel .bw-empty i { font-size: 22px; }
.bw-dash-panel .bw-empty .empty-title { font-size: 14px; }
@media (min-width: 1200px) {
  .bw-dash-donut-layout--wide {
    flex-direction: row; align-items: center; justify-content: center; gap: 24px;
  }
  .bw-dash-donut-layout--wide .bw-legend { max-width: none; flex: 1; }
}
.bw-dash-panel-body > .d-flex.flex-column.gap-3 > .d-flex.align-items-center.gap-3 {
  padding: 12px 10px; margin: 0 -6px; border-radius: var(--r-input);
  border-bottom: 1px solid var(--bw-border);
  transition: background .12s ease, border-color .12s ease;
}
.bw-dash-panel-body > .d-flex.flex-column.gap-3 > .d-flex.align-items-center.gap-3:last-child { border-bottom: none; }
.bw-dash-panel-body > .d-flex.flex-column.gap-3 > .d-flex.align-items-center.gap-3:hover { background: var(--bw-surface-2); }
@media (max-width: 575.98px) {
  .bw-dash-panel { padding: var(--card-pad); min-height: 0; }
  .bw-dash-panel-head { margin-bottom: 14px; padding-bottom: 12px; gap: 10px; flex-wrap: wrap; }
  .bw-dash-panel-head .panel-title { flex: 1 1 auto; min-width: 0; }
  .bw-dash-kpi-row { --bs-gutter-y: 12px; margin-bottom: 12px; }
  .bw-alertstrip { padding: var(--card-pad); gap: 10px; }
  .bw-dash-donut-layout { gap: 14px; }
}
@media (min-width: 1400px) {
  .bw-dash-kpi-row { margin-bottom: calc(var(--card-gap) + 4px); }
  .row.g-3.mb-3:not(.bw-dash-kpi-row) { --bs-gutter-y: var(--card-gap); }
}

/* ============ QUEUE PAGES (S-15–S-17) ============ */
.bw-queue-section { margin-bottom: 20px; }
.bw-queue-section-head {
  display: flex; align-items: center; flex-wrap: wrap; gap: 8px 10px;
  margin-bottom: 12px; min-width: 0;
}
.bw-queue-section-head .section-name {
  font-size: 14px; font-weight: 700; line-height: 1.3;
  display: flex; align-items: center; gap: 8px; min-width: 0;
}
.bw-queue-section-head .section-count {
  font-size: 11px; font-weight: 700; color: var(--bw-text-muted);
  background: var(--bw-surface-2); border: 1px solid var(--bw-border);
  border-radius: 99px; padding: 2px 9px; flex-shrink: 0;
}
.bw-queue-section-head .section-caption {
  font-size: 12px; color: var(--bw-text-muted); flex: 1 1 100%; line-height: 1.4;
}
@media (min-width: 768px) {
  .bw-queue-section-head .section-caption { flex: 1 1 auto; margin-left: 4px; }
}
.bw-queue-section-head .section-action { margin-left: auto; flex-shrink: 0; }
.bw-queue-stack { display: flex; flex-direction: column; gap: 8px; }
.bw-queue-row {
  display: grid;
  grid-template-columns: auto auto minmax(0, 1fr) minmax(0, 140px) auto;
  grid-template-areas: "check meta main client status";
  align-items: center; gap: 8px 12px;
  background: var(--bw-surface); border: 1px solid var(--bw-border);
  border-radius: var(--r-card); padding: 12px 14px; font-size: 13px;
  transition: border-color .12s ease, box-shadow .12s ease;
}
.bw-queue-row:hover { border-color: color-mix(in srgb, var(--bw-primary) 30%, var(--bw-border)); box-shadow: var(--bw-shadow-sm); }
.bw-queue-row .form-check-input { grid-area: check; margin: 0; flex-shrink: 0; }
.bw-queue-row-meta {
  grid-area: meta; display: flex; align-items: center; gap: 6px; flex-wrap: wrap; min-width: 0;
}
.bw-queue-row-main { grid-area: main; min-width: 0; }
.bw-queue-row-title {
  font-weight: 600; line-height: 1.35;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.bw-queue-row-sub {
  font-size: 12px; color: var(--bw-text-muted); margin-top: 2px;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.bw-queue-row-client {
  grid-area: client; font-size: 12px; color: var(--bw-text-muted);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap; text-align: right;
}
.bw-queue-row .bw-status { grid-area: status; justify-self: end; max-width: 100%; }
.bw-queue-row .bw-esc-badge { flex-shrink: 0; }
@media (max-width: 767px) {
  .bw-queue-row {
    grid-template-columns: auto minmax(0, 1fr) auto;
    grid-template-areas:
      "check meta status"
      "main main main"
      "client client client";
    gap: 6px 10px;
  }
  .bw-queue-row-client { text-align: left; }
}
.bw-queue-guard {
  display: flex; gap: 10px; align-items: flex-start;
  font-size: 12.5px; line-height: 1.55; color: var(--bw-text-muted);
  background: color-mix(in srgb, var(--st-assigned) 6%, var(--bw-surface));
  border: 1px solid color-mix(in srgb, var(--st-assigned) 18%, var(--bw-border));
  border-radius: var(--r-card); padding: 12px 14px; margin-top: 16px;
}
.bw-queue-guard i { color: var(--st-assigned); margin-top: 2px; flex-shrink: 0; }
.bw-queue-guard strong { color: var(--bw-text); }

.bw-bars { display: flex; flex-direction: column; gap: 12px; min-width: 0; }
.bw-bar {
  display: grid; grid-template-columns: minmax(0, 1fr) 2fr auto; align-items: center;
  gap: 12px; font-size: 12.5px; min-width: 0; padding: 2px 0;
}
.bw-bar > span:first-child { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-weight: 600; }
.bw-bar .track { height: 9px; border-radius: 99px; background: var(--bw-surface-2); overflow: hidden; }
.bw-bar .fill { height: 100%; border-radius: 99px; background: var(--bc, var(--bw-primary)); width: var(--w, 50%); }
.bw-bar .num { font-weight: 700; text-align: right; font-variant-numeric: tabular-nums; min-width: 1.5em; }

.bw-spark { width: 100%; height: 56px; }

/* ============ NOTIFICATION LIST ============ */
.bw-notif {
  display: flex; gap: 12px; padding: var(--card-pad) var(--card-pad-lg);
  border-radius: var(--card-radius); border: var(--card-border);
  background: var(--bw-surface); box-shadow: var(--card-shadow); position: relative;
}
.bw-notif.unread { border-left: 3px solid var(--bw-primary); }
.bw-notif.unread::after {
  content: ""; position: absolute; top: 16px; right: 14px; width: 8px; height: 8px;
  border-radius: 50%; background: var(--bw-primary);
}
.bw-notif .n-body { font-size: 13px; line-height: 1.45; min-width: 0; }
.bw-notif .n-when { font-size: 11.5px; color: var(--bw-text-muted); margin-top: 2px; }
.bw-day-label { font-size: 11.5px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--bw-text-muted); margin: 18px 2px 8px; }

/* ============ MISC ============ */
.bw-btn-primary {
  background: var(--bw-primary); border: 0; color: #fff; font-weight: 600; font-size: 13px;
  border-radius: 8px; padding: 9px 16px; display: inline-flex; align-items: center; gap: 8px;
}
.bw-btn-primary:hover { filter: brightness(1.12); color: #fff; }
.bw-btn-ghost {
  background: var(--bw-surface); border: 1px solid var(--bw-border); color: var(--bw-text);
  font-weight: 600; font-size: 13px; border-radius: 8px; padding: 8px 14px;
  display: inline-flex; align-items: center; gap: 8px;
}
.bw-btn-ghost:hover { border-color: var(--bw-primary); }
.bw-ticket-num { font-size: 12px; font-weight: 700; color: var(--bw-text-muted); font-variant-numeric: tabular-nums; }
.bw-vip { color: var(--hg-c); font-size: 11px; }
.proto-note {
  font-size: 11.5px; color: var(--bw-text-muted); background: var(--bw-surface-2);
  border: 1px dashed var(--bw-border); border-radius: var(--r-input);
  padding: 10px 14px; line-height: 1.45;
}

/* ============ UI POLISH — forms, modals, loading ============ */
.bw-topbar-bleed { margin: -16px -12px 16px; }
@media (min-width: 992px) { .bw-topbar-bleed { margin: -24px -28px 20px; } }

.form-control:focus, .form-select:focus {
  border-color: var(--bw-primary);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--bw-primary) 20%, transparent);
}
.form-check-input:focus { box-shadow: 0 0 0 3px color-mix(in srgb, var(--bw-primary) 20%, transparent); }

.form-label .req { color: var(--pr-critical); margin-left: 2px; }

.bw-field-error { font-size: 12px; color: var(--pr-critical); margin-top: 4px; }

/* ============ GLOBAL FORMS — grid, overflow, responsive (all pages) ============ */
.bw-main form,
.modal-body form { min-width: 0; }

.bw-main .form-label,
.modal .form-label {
  font-size: 12.5px; font-weight: 600; margin-bottom: 6px; line-height: 1.35;
  display: block; overflow-wrap: anywhere; word-break: break-word;
}
.bw-main .form-label .caption,
.modal .form-label .caption { font-weight: 500; }

.bw-main .form-control,
.bw-main .form-select,
.bw-main textarea.form-control,
.modal .form-control,
.modal .form-select,
.modal textarea.form-control {
  font-size: 13.5px; background: var(--bw-surface); color: var(--bw-text);
  border-color: var(--bw-border); border-radius: var(--r-input);
  max-width: 100%; min-width: 0; width: 100%;
  min-height: var(--field-height);
  padding: 9px 12px;
}
.bw-main textarea.form-control,
.modal textarea.form-control { min-height: auto; padding: 10px 12px; line-height: 1.5; }
.bw-main .form-select,
.modal .form-select { padding-top: 8px; padding-bottom: 8px; }
.bw-main .form-control::placeholder,
.modal .form-control::placeholder { color: color-mix(in srgb, var(--bw-text-muted) 80%, transparent); }

.bw-main form .row > [class*="col-"],
.modal form .row > [class*="col-"] { min-width: 0; }

@media (max-width: 575.98px) {
  .bw-main form .row > [class*="col-"]:not(.col-12),
  .modal form .row > [class*="col-"]:not(.col-12) {
    flex: 0 0 100%; max-width: 100%;
  }
}
@media (min-width: 576px) and (max-width: 767.98px) {
  .bw-main form .row > .col-6:not([class*="col-md"]):not([class*="col-lg"]):not([class*="col-xl"]),
  .modal form .row > .col-6:not([class*="col-md"]):not([class*="col-lg"]):not([class*="col-xl"]) {
    flex: 0 0 100%; max-width: 100%;
  }
}

.bw-main .input-group,
.modal .input-group { flex-wrap: nowrap; max-width: 100%; min-width: 0; }
.bw-main .input-group > .form-control,
.bw-main .input-group > .form-select,
.modal .input-group > .form-control,
.modal .input-group > .form-select { flex: 1 1 0; min-width: 0; width: 1%; }
.bw-main .input-group-text,
.modal .input-group-text {
  font-size: 12px; background: var(--bw-surface-2); color: var(--bw-text-muted);
  border-color: var(--bw-border); flex-shrink: 0; max-width: 42%;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
@media (max-width: 575.98px) {
  .bw-main .input-group,
  .modal .input-group { flex-wrap: wrap; }
  .bw-main .input-group > .form-control,
  .bw-main .input-group > .form-select,
  .modal .input-group > .form-control,
  .modal .input-group > .form-select { flex: 1 1 100%; width: 100%; border-radius: var(--r-input) !important; }
  .bw-main .input-group-text,
  .modal .input-group-text { flex: 1 1 100%; max-width: 100%; border-radius: var(--r-input) !important; justify-content: center; }
}

.bw-main .form-check,
.modal .form-check { display: flex; align-items: flex-start; gap: 10px; padding-left: 0; min-height: auto; }
.bw-main .form-check-input,
.modal .form-check-input { margin: 2px 0 0; flex-shrink: 0; }
.bw-main .form-check-label,
.modal .form-check-label {
  font-size: 13px; line-height: 1.45; overflow-wrap: anywhere; word-break: break-word;
}

.fsec {
  font-size: 14px; font-weight: 700; line-height: 1.35; letter-spacing: -.01em;
  margin: 0 0 14px; padding-bottom: 10px;
  border-bottom: 1px solid var(--bw-border); overflow-wrap: anywhere;
  color: var(--bw-text);
}
.fsec:not(:first-child) { margin-top: 1.5rem; }
.fsec + .caption { margin-top: -8px; margin-bottom: 14px; }

.env-row {
  display: grid; grid-template-columns: minmax(0, 1.2fr) minmax(0, 1fr) minmax(0, 1.1fr) auto;
  gap: 8px; align-items: end; margin-bottom: 8px;
}
.env-row > div { min-width: 0; }
.env-row .form-label { margin-bottom: 4px; }
.env-row > .bw-btn-ghost { align-self: end; height: 38px; padding: 8px 12px; flex-shrink: 0; }
@media (max-width: 575.98px) {
  .env-row { grid-template-columns: 1fr 1fr; }
  .env-row > .bw-btn-ghost { grid-column: 1 / -1; justify-self: end; }
}

.sticky-save {
  position: sticky; bottom: calc(var(--bottomnav-h) + env(safe-area-inset-bottom)); z-index: 1020;
  background: var(--bw-surface); border-top: 1px solid var(--bw-border);
  margin: 16px -12px calc(-1 * (var(--bottomnav-h) + env(safe-area-inset-bottom)));
  padding: 12px; display: flex; gap: 10px; flex-wrap: wrap;
}
@media (min-width: 992px) {
  .sticky-save { position: static; margin: 24px 0 0; padding: 0; border: 0; background: transparent; }
}

.bw-form-panel { max-width: 100%; }
.bw-form-panel--md { max-width: 640px; }
.bw-form-panel--lg { max-width: 840px; }

/* ============ DETAIL PAGES — ticket / client show, create, edit ============ */
.bw-ticket-header { margin-bottom: var(--card-gap); }
.bw-ticket-header .bw-ticket-num {
  display: block; font-size: 12px; font-weight: 700; letter-spacing: .02em;
  text-transform: uppercase; margin-bottom: 6px;
}
.bw-ticket-header .bw-esc-badge { margin-bottom: 4px; }

.bw-page-head--detail { align-items: flex-start; gap: 12px; margin-bottom: 12px; }
.bw-detail-title {
  font-size: 20px; font-weight: 700; line-height: 1.35; letter-spacing: -.02em;
  margin: 0; min-width: 0; flex: 1 1 auto;
  overflow-wrap: anywhere; word-break: break-word;
}
@media (min-width: 992px) { .bw-detail-title { font-size: 24px; } }

.bw-meta-row {
  display: flex; flex-wrap: wrap; align-items: center; gap: 10px; min-width: 0;
  padding: 12px var(--card-pad); margin-bottom: var(--card-gap);
  background: var(--bw-surface); border: var(--card-border); border-radius: var(--card-radius);
  box-shadow: var(--card-shadow);
}
@media (min-width: 992px) { .bw-meta-row { padding: 14px var(--card-pad-lg); gap: 12px; } }
.bw-meta-row .meta-badges {
  display: flex; flex-wrap: wrap; align-items: center; gap: 8px; flex: 1 1 auto; min-width: 0;
}
.bw-meta-row .meta-actions {
  display: flex; flex-wrap: wrap; gap: 8px; margin-left: auto; align-items: center;
}
@media (max-width: 575.98px) {
  .bw-meta-row { padding: 12px; }
  .bw-meta-row .meta-actions { width: 100%; margin-left: 0; padding-top: 4px; border-top: 1px solid var(--bw-border); }
  .bw-meta-row .meta-actions > .dropdown,
  .bw-meta-row .meta-actions > .bw-btn-ghost { flex: 1 1 calc(50% - 4px); justify-content: center; }
  .bw-meta-row .meta-actions > .dropdown .bw-btn-primary { width: 100%; justify-content: center; }
}

.bw-client-head {
  display: flex; flex-wrap: wrap; align-items: flex-start; gap: 12px; min-width: 0; margin-bottom: 16px;
}
.bw-client-head .head-main { flex: 1 1 180px; min-width: 0; }
.bw-client-head .head-actions {
  display: flex; flex-wrap: wrap; gap: 8px; margin-left: auto;
}
@media (max-width: 575.98px) {
  .bw-client-head .head-actions { width: 100%; margin-left: 0; }
  .bw-client-head .head-actions .bw-btn-primary,
  .bw-client-head .head-actions .bw-btn-ghost { flex: 1 1 calc(50% - 4px); justify-content: center; }
}

.tkt-tabs {
  display: flex; gap: 8px; overflow-x: auto; scrollbar-width: none;
  padding: 4px 2px 8px; margin-bottom: var(--card-gap);
  -webkit-overflow-scrolling: touch; max-width: 100%;
}
.tkt-tabs::-webkit-scrollbar { display: none; }
.tkt-tabs .nav-link {
  white-space: nowrap; font-size: 13px; font-weight: 600; color: var(--bw-text-muted);
  border: 1px solid var(--bw-border); border-radius: 99px; padding: 8px 16px;
  background: var(--bw-surface); flex-shrink: 0;
  transition: background .15s ease, border-color .15s ease, color .15s ease, box-shadow .15s ease;
}
.tkt-tabs .nav-link:hover {
  border-color: color-mix(in srgb, var(--bw-primary) 25%, var(--bw-border));
  color: var(--bw-text);
}
.tkt-tabs .nav-link.active {
  background: var(--bw-primary); border-color: var(--bw-primary); color: #fff;
  box-shadow: 0 2px 8px color-mix(in srgb, var(--bw-primary) 25%, transparent);
}
.tkt-tabs .nav-link .tab-ct {
  font-size: 10px; font-weight: 700; background: var(--bw-surface-2); color: var(--bw-text-muted);
  border-radius: 99px; padding: 2px 7px; margin-left: 6px; vertical-align: middle;
}
.tkt-tabs .nav-link.active .tab-ct { background: rgba(255, 255, 255, .22); color: #fff; }

.kv {
  display: grid; grid-template-columns: minmax(0, 8.75rem) minmax(0, 1fr);
  gap: 8px 12px; font-size: 13px; min-width: 0;
}
.kv.kv-sm { grid-template-columns: minmax(0, 5.75rem) minmax(0, 1fr); }
.kv.kv-md { grid-template-columns: minmax(0, 7.5rem) minmax(0, 1fr); }
.kv dt { color: var(--bw-text-muted); font-weight: 500; line-height: 1.35; }
.kv dd {
  margin: 0; font-weight: 600; min-width: 0;
  overflow-wrap: anywhere; word-break: break-word; line-height: 1.45;
  padding: 2px 0;
}
.kv dd.is-empty,
.kv .is-empty {
  color: var(--bw-text-muted); font-weight: 500;
}
@media (max-width: 575.98px) {
  .kv, .kv.kv-sm, .kv.kv-md { grid-template-columns: 1fr; gap: 2px 0; }
  .kv dt { font-size: 11px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; margin-top: 8px; }
  .kv dt:first-child { margin-top: 0; }
  .kv dd { margin-bottom: 4px; font-weight: 600; }
}

.stepper {
  display: flex; align-items: center; gap: 0; overflow-x: auto; scrollbar-width: none;
  -webkit-overflow-scrolling: touch; max-width: 100%; padding: 4px 2px 6px;
}
.stepper::-webkit-scrollbar { display: none; }
.step {
  display: flex; align-items: center; gap: 8px; font-size: 11.5px; font-weight: 600;
  color: var(--bw-text-muted); white-space: nowrap; flex-shrink: 0;
}
.step .pt {
  width: 24px; height: 24px; border-radius: 50%; display: grid; place-items: center;
  background: var(--bw-surface-2); border: 1.5px solid var(--bw-border); font-size: 10px; flex-shrink: 0;
}
.step.done { color: var(--st-closed); }
.step.done .pt {
  background: color-mix(in srgb, var(--st-closed) 14%, transparent);
  border-color: var(--st-closed); color: var(--st-closed);
}
.step.cur { color: var(--st-dev); font-weight: 700; }
.step.cur .pt {
  background: var(--st-dev); border-color: var(--st-dev); color: #fff;
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--st-dev) 20%, transparent);
}
.step:not(.done):not(.cur) { opacity: .72; }
.step-line { width: 20px; height: 2px; background: var(--bw-border); flex: 0 0 auto; margin: 0 6px; border-radius: 99px; }
.step-line.done { background: var(--st-closed); }

.bw-client-preview {
  display: flex; flex-wrap: wrap; align-items: center; gap: 12px; min-width: 0;
}
.bw-client-preview .preview-body { flex: 1 1 140px; min-width: 0; }
.bw-client-preview .preview-body .fw-semibold,
.bw-client-preview .preview-body .caption {
  overflow-wrap: anywhere; word-break: break-word; line-height: 1.4;
}
.bw-client-preview .preview-link { flex-shrink: 0; white-space: nowrap; }

.client-card {
  display: grid; grid-template-columns: auto minmax(0, 1fr);
  grid-template-areas: "num title" "num meta";
  gap: 4px 12px; align-items: start;
  background: var(--bw-surface); border: var(--card-border); border-radius: var(--card-radius);
  box-shadow: var(--card-shadow);
  padding: 12px var(--card-pad); color: var(--bw-text); text-decoration: none; min-width: 0;
  transition: border-color .15s ease, box-shadow .15s ease, transform .12s ease;
}
.client-card:hover {
  border-color: color-mix(in srgb, var(--bw-primary) 22%, var(--bw-border));
  box-shadow: var(--card-shadow-hover); transform: translateY(-1px);
  color: var(--bw-text);
}
.client-card .rc-num { grid-area: num; font-size: 12px; font-weight: 700; color: var(--bw-text-muted); font-variant-numeric: tabular-nums; white-space: nowrap; }
.client-card .card-title { grid-area: title; min-width: 0; }
.client-card .card-title .fw-semibold {
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
  font-size: 13.5px; line-height: 1.35;
}
.client-card .card-meta {
  grid-area: meta; display: flex; flex-wrap: wrap; gap: 6px; align-items: center; min-width: 0;
}

.env-pill {
  display: inline-flex; align-items: center; gap: 7px; font-size: 12.5px; font-weight: 600;
  border: 1px solid var(--bw-border); border-radius: 99px; padding: 6px 12px;
  background: var(--bw-surface); max-width: 100%; overflow-wrap: anywhere;
}
.env-pill.stale { border-color: var(--pr-high); color: var(--pr-high); }

.comm { border-left: 3px solid var(--bw-border); }
.comm.inbound { border-left-color: var(--st-assigned); }
.comm.outbound { border-left-color: var(--bw-accent); }
.chan-ic {
  width: 30px; height: 30px; border-radius: 8px; display: grid; place-items: center;
  font-size: 13px; color: #fff; flex: 0 0 auto;
}
.attach-thumb {
  width: 84px; height: 64px; border-radius: 8px; background: var(--bw-surface-2);
  border: 1px solid var(--bw-border); display: grid; place-items: center;
  color: var(--bw-text-muted); position: relative; overflow: hidden; flex-shrink: 0;
}
.attach-thumb img { width: 100%; height: 100%; object-fit: cover; }

.tree { font-size: 13px; min-width: 0; }
.tree .node {
  display: flex; align-items: center; gap: 8px; padding: 8px 10px;
  border: 1px solid var(--bw-border); border-radius: 8px; background: var(--bw-surface);
  flex-wrap: wrap; min-width: 0;
}
.tree .node > span:not(.bw-status):not(.caption):not(.bw-ticket-num),
.tree .node > a + span { min-width: 0; overflow-wrap: anywhere; word-break: break-word; flex: 1 1 120px; }
.tree .node .ms-auto { margin-left: auto !important; flex-shrink: 0; }
.tree .child { margin-left: 22px; position: relative; }
.tree .child::before {
  content: ""; position: absolute; left: -14px; top: -8px; bottom: 50%; width: 12px;
  border-left: 1.5px solid var(--bw-border); border-bottom: 1.5px solid var(--bw-border);
  border-bottom-left-radius: 8px;
}

.bw-detail-rail .rail-toggle { margin-bottom: 10px; }
@media (min-width: 992px) {
  .bw-detail-rail #railCollapse { display: block !important; height: auto !important; visibility: visible !important; }
  .bw-detail-rail .rail-toggle { display: none !important; }
}
.bw-detail-rail .bw-card + .bw-card { margin-top: var(--card-gap); }
.bw-detail-rail .rail-actions {
  display: flex; flex-direction: column; gap: 8px;
  margin-top: var(--card-gap); padding-top: var(--card-gap);
  border-top: 1px solid var(--bw-border);
}
.bw-detail-rail .rail-actions .bw-btn-ghost { justify-content: center; width: 100%; }
.bw-detail-rail .bw-card .d-flex.align-items-center.gap-3 { min-width: 0; margin-bottom: 4px; }
.bw-detail-rail .bw-card .d-flex.align-items-center.gap-3 > .min-w-0 { flex: 1 1 auto; }
.bw-detail-rail .people-row {
  display: flex; align-items: center; gap: 8px; font-size: 13px; min-width: 0;
}
.bw-detail-rail .people-row .person-name {
  min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; flex: 1 1 auto;
}

.dropzone {
  border: 1.5px dashed var(--bw-border); border-radius: var(--r-card); padding: 22px;
  text-align: center; color: var(--bw-text-muted); font-size: 13px; cursor: pointer;
  transition: border-color .15s;
}
.dropzone:hover { border-color: var(--bw-accent); color: var(--bw-text); }
.suggest-panel { border-left: 3px solid var(--st-qa); }
.kb-panel { border-left: 3px solid var(--bw-accent); }
.kb-hit { font-size: 13px; padding: 8px 0; border-bottom: 1px solid var(--bw-border); min-width: 0; overflow-wrap: anywhere; }
.kb-hit:last-child { border-bottom: 0; }
.share-tag {
  font-size: 10px; font-weight: 700; color: var(--st-closed);
  background: color-mix(in srgb, var(--st-closed) 14%, transparent); border-radius: 99px; padding: 2px 7px;
}
.bw-dup-row {
  display: flex; flex-wrap: wrap; align-items: center; gap: 8px; font-size: 13px; min-width: 0;
}
.bw-dup-row .dup-title { flex: 1 1 140px; min-width: 0; overflow-wrap: anywhere; word-break: break-word; }
.bw-dup-row .dup-actions { display: flex; flex-wrap: wrap; gap: 6px; margin-left: auto; }

.bw-health.ring-xl .ring { width: 118px; height: 118px; }
.bw-health.ring-xl .ring::after { width: 94px; height: 94px; }
.bw-health.ring-xl .grade { font-size: 34px; }

.pref-toggle { width: 18px; height: 18px; cursor: pointer; }
.day-chip input { display: none; }
.day-chip { cursor: pointer; }

.bw-card.card-pad form > .form-label:first-child,
.bw-card.card-pad form > .row:first-child { margin-top: 0; }
.bw-card.card-pad form .mb-3:last-child,
.bw-card.card-pad form > *:last-child { margin-bottom: 0; }

.bw-btn-primary.is-loading,
.bw-btn-ghost.is-loading {
  opacity: .8; pointer-events: none; position: relative;
}
.bw-btn-primary.is-loading::after,
.bw-btn-ghost.is-loading::after {
  content: ""; width: 14px; height: 14px; margin-left: 6px;
  border: 2px solid currentColor; border-right-color: transparent;
  border-radius: 50%; display: inline-block; animation: bwSpin .6s linear infinite;
}
@keyframes bwSpin { to { transform: rotate(360deg); } }

.modal-content {
  background: var(--bw-surface); color: var(--bw-text);
  border: var(--card-border); border-radius: var(--card-radius);
  box-shadow: var(--card-shadow-hover);
}
.modal-header {
  padding: var(--card-pad) var(--card-pad-lg) 12px;
  border-bottom: 1px solid var(--bw-border);
}
.modal-body { padding: var(--card-pad) var(--card-pad-lg); }
.modal-footer {
  padding: 12px var(--card-pad-lg) var(--card-pad);
  border-top: 1px solid var(--bw-border); gap: 8px;
}
.modal-title { font-size: 16px; font-weight: 700; letter-spacing: -.01em; }
@media (min-width: 992px) {
  .modal-header { padding: var(--card-pad-lg) var(--card-pad-lg) 14px; }
  .modal-body { padding: var(--card-pad-lg); }
  .modal-footer { padding: 14px var(--card-pad-lg) var(--card-pad-lg); }
}
@media (max-width: 991px) {
  .modal.modal-sheet .modal-dialog {
    margin: 0; max-width: 100%; min-height: 100%; align-items: flex-end; display: flex;
  }
  .modal.modal-sheet .modal-content {
    border-bottom-left-radius: 0; border-bottom-right-radius: 0;
    border-top-left-radius: var(--r-modal); border-top-right-radius: var(--r-modal);
    max-height: 92vh; overflow-y: auto;
  }
}

.kb-body pre, .kb-body code {
  background: var(--bw-surface-2); color: var(--bw-text);
  border: 1px solid var(--bw-border); border-radius: var(--r-input);
}
.kb-body pre { padding: 12px 14px; overflow-x: auto; font-size: 12.5px; line-height: 1.5; }
.kb-body code { padding: 2px 6px; font-size: 12px; }

.kcol-empty {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 6px;
  flex: 1;
  min-height: 56px;
  padding: 16px 10px;
  font-size: 12px;
  color: var(--bw-text-muted);
  border: 1px dashed color-mix(in srgb, var(--bw-border) 80%, transparent);
  border-radius: var(--r-input);
  pointer-events: none;
  user-select: none;
}
.kcol-empty[hidden] { display: none !important; }
.kcol-empty i { font-size: 18px; opacity: .35; margin-bottom: 0; }

@media (max-width: 991px) { .bw-bulkbar { display: none !important; } }

.bw-pagination { display: flex; align-items: center; gap: 4px; }
.bw-pagination .caption { flex: 1; min-width: 0; }

.bw-desc-body { font-size: 13.5px; line-height: 1.65; overflow-wrap: anywhere; word-break: break-word; margin: 0; }
.bw-card.card-pad + .bw-card.card-pad { margin-top: var(--card-gap); }
.tab-content > .tab-pane > .bw-card.card-pad { margin-bottom: var(--card-gap); }
.tab-content > .tab-pane > .bw-card.card-pad:last-child { margin-bottom: 0; }

.bw-alert-error {
  border-left: 3px solid var(--pr-critical);
  background: color-mix(in srgb, var(--pr-critical) 6%, var(--bw-surface));
  border-radius: var(--card-radius); padding: var(--card-pad); font-size: 13px; margin-bottom: var(--card-gap);
}
.bw-alert-error strong { color: var(--pr-critical); }

.bw-status-menu .dropdown-item.disabled { opacity: 1; color: var(--bw-text-muted); }
.bw-status-blocked { cursor: default; }

/* ============ USER MENU (topbar avatar dropdown) ============ */
.bw-user-menu-btn { cursor: pointer; vertical-align: middle; }
.bw-user-menu {
  font-size: 13px; min-width: 210px;
  background: var(--bw-surface); border-color: var(--bw-border);
  box-shadow: var(--bw-shadow-lg); padding: 6px 0;
}
.bw-user-menu-head { padding: 10px 14px 8px; border-bottom: 1px solid var(--bw-border); margin-bottom: 4px; }
.bw-user-menu .dropdown-item {
  display: flex; align-items: center; gap: 10px;
  color: var(--bw-text); padding: 8px 14px; font-weight: 500;
}
.bw-user-menu .dropdown-item:hover,
.bw-user-menu .dropdown-item:focus { background: var(--bw-surface-2); color: var(--bw-text); }
.bw-user-menu .dropdown-item i { width: 16px; text-align: center; opacity: .85; }
.bw-user-menu form { margin: 0; }
.bw-user-menu-logout { width: 100%; border: 0; background: transparent; text-align: left; color: var(--pr-critical) !important; }
.bw-user-menu-logout:hover,
.bw-user-menu-logout:focus { background: color-mix(in srgb, var(--pr-critical) 8%, var(--bw-surface)) !important; color: var(--pr-critical) !important; }

/* ============ AUTH PAGES (S-01 / S-02) ============ */
.bw-auth-shell {
  min-height: 100vh; background: var(--bw-bg); margin: 0; padding: 0; position: relative;
}
.bw-auth-shell .bw-auth-theme {
  position: fixed; top: 14px; right: 14px; z-index: 20;
}
.bw-auth-layout { min-height: 100vh; display: flex; flex-direction: column; }
.bw-auth-brand {
  background: var(--bw-sidebar-bg); color: #fff;
  padding: 32px 24px 24px; position: relative; overflow: hidden;
}
.bw-auth-brand::before {
  content: ""; position: absolute; inset: -40% -20% auto auto; width: 280px; height: 280px;
  border-radius: 50%; background: color-mix(in srgb, var(--bw-accent) 18%, transparent);
  pointer-events: none;
}
.bw-auth-brand-inner { position: relative; z-index: 1; max-width: 380px; margin: 0 auto; }
.bw-auth-logo {
  width: 56px; height: 56px; border-radius: 14px; background: var(--bw-accent);
  display: inline-flex; align-items: center; justify-content: center;
  font-size: 24px; color: #fff; margin-bottom: 16px;
}
.bw-auth-brand h1 { font-size: 24px; font-weight: 800; letter-spacing: -.02em; margin-bottom: 8px; color: #fff; }
.bw-auth-brand .auth-tagline { font-size: 14px; line-height: 1.55; color: rgba(255,255,255,.78); margin-bottom: 20px; }
.bw-auth-features { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 10px; }
.bw-auth-features li {
  display: flex; align-items: center; gap: 10px; font-size: 13px; font-weight: 500;
  color: rgba(255,255,255,.88);
}
.bw-auth-features i { width: 28px; height: 28px; border-radius: 8px; flex: 0 0 auto;
  display: grid; place-items: center; font-size: 12px;
  background: rgba(255,255,255,.1); color: var(--bw-accent);
}
.bw-auth-main {
  flex: 1; display: flex; align-items: center; justify-content: center;
  padding: 32px 24px 40px;
  background:
    radial-gradient(ellipse 90% 60% at 50% 0%, color-mix(in srgb, var(--bw-primary) 7%, transparent), transparent 70%),
    var(--bw-bg);
}
.bw-auth-card-wrap { width: 100%; max-width: 420px; }
.bw-auth-card {
  padding: 0 !important;
  border-radius: var(--r-modal);
  border: 1px solid var(--bw-border);
  background: var(--bw-surface);
  box-shadow:
    0 1px 2px rgba(16, 30, 54, .04),
    0 12px 40px rgba(16, 30, 54, .08);
  overflow: hidden;
}
[data-bs-theme="dark"] .bw-auth-card {
  box-shadow:
    0 0 0 1px var(--bw-border),
    0 16px 48px rgba(0, 0, 0, .35);
}
.bw-auth-card-inner { padding: 32px 28px 28px; }
.bw-auth-card-top { margin-bottom: 28px; }
.bw-auth-chip {
  display: inline-flex; align-items: center; gap: 6px;
  font-size: 10.5px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase;
  color: var(--bw-primary); background: color-mix(in srgb, var(--bw-primary) 8%, var(--bw-surface));
  border: 1px solid color-mix(in srgb, var(--bw-primary) 15%, var(--bw-border));
  border-radius: 99px; padding: 5px 10px; margin-bottom: 14px;
}
.bw-auth-card-top h2 { font-size: 26px; font-weight: 800; letter-spacing: -.03em; margin: 0 0 6px; line-height: 1.2; }
.bw-auth-card-top .auth-sub { font-size: 14px; color: var(--bw-text-muted); margin: 0; line-height: 1.45; }
.bw-auth-form { display: flex; flex-direction: column; gap: 20px; }
.bw-auth-field { display: flex; flex-direction: column; gap: 8px; }
.bw-auth-form .form-label {
  font-size: 13px; font-weight: 600; margin: 0; color: var(--bw-text);
}
.bw-auth-form .form-label .req { color: var(--pr-critical); font-weight: 700; }
.bw-auth-form .form-label .forgot-link {
  font-size: 12.5px; font-weight: 600; color: var(--bw-primary); text-decoration: none;
}
.bw-auth-form .form-label .forgot-link:hover { text-decoration: underline; }
.bw-auth-input { position: relative; display: flex; align-items: center; }
.bw-auth-input-ic {
  position: absolute; left: 14px; z-index: 2; font-size: 15px;
  color: var(--bw-text-muted); pointer-events: none; line-height: 1;
}
.bw-auth-input .form-control {
  width: 100%; height: 46px; padding: 0 14px 0 42px;
  font-size: 14px; font-weight: 500;
  background: var(--bw-surface); color: var(--bw-text);
  border: 1.5px solid var(--bw-border); border-radius: 10px;
  box-shadow: inset 0 1px 2px rgba(16, 30, 54, .03);
  transition: border-color .15s ease, box-shadow .15s ease;
}
.bw-auth-input .form-control::placeholder { color: color-mix(in srgb, var(--bw-text-muted) 75%, transparent); font-weight: 400; }
.bw-auth-input .form-control:hover { border-color: color-mix(in srgb, var(--bw-primary) 25%, var(--bw-border)); }
.bw-auth-input .form-control:focus {
  border-color: var(--bw-primary);
  box-shadow: 0 0 0 4px color-mix(in srgb, var(--bw-primary) 14%, transparent);
  outline: none;
}
.bw-auth-input.is-invalid .form-control { border-color: var(--pr-critical); }
.bw-auth-input.has-toggle .form-control { padding-right: 46px; }
.bw-auth-input .form-control:-webkit-autofill,
.bw-auth-input .form-control:-webkit-autofill:focus {
  -webkit-box-shadow: 0 0 0 1000px var(--bw-surface) inset;
  -webkit-text-fill-color: var(--bw-text);
  transition: background-color 9999s ease-out 0s;
}
.bw-auth-pw-toggle {
  position: absolute; right: 6px; z-index: 2;
  width: 34px; height: 34px; border: 0; border-radius: 8px;
  background: transparent; color: var(--bw-text-muted);
  display: inline-flex; align-items: center; justify-content: center;
  transition: background .12s, color .12s;
}
.bw-auth-pw-toggle:hover { background: var(--bw-surface-2); color: var(--bw-text); }
.bw-auth-options {
  display: flex; align-items: center; gap: 12px; margin-top: -4px;
}
.bw-auth-form .form-check { display: flex; align-items: center; gap: 10px; margin: 0; min-height: auto; padding: 0; }
.bw-auth-form .form-check-input {
  width: 18px; height: 18px; margin: 0; flex: 0 0 auto;
  border: 1.5px solid var(--bw-border); background: var(--bw-surface);
  cursor: pointer;
}
.bw-auth-form .form-check-input:checked {
  background-color: var(--bw-primary); border-color: var(--bw-primary);
}
.bw-auth-form .form-check-input:focus { box-shadow: 0 0 0 3px color-mix(in srgb, var(--bw-primary) 18%, transparent); }
.bw-auth-form .form-check-label {
  font-size: 13px; font-weight: 500; color: var(--bw-text); cursor: pointer; line-height: 1.3;
}
.bw-auth-submit {
  min-height: 48px; font-size: 14px; font-weight: 700; letter-spacing: .01em;
  border-radius: 10px; margin-top: 4px;
  transition: transform .12s ease, filter .12s ease, box-shadow .12s ease;
}
.bw-auth-submit:hover { filter: brightness(1.08); transform: translateY(-1px); box-shadow: 0 8px 20px rgba(var(--bw-primary-rgb), .22); }
.bw-auth-submit:active { transform: translateY(0); }
.bw-auth-card-footer {
  padding: 14px 28px; border-top: 1px solid var(--bw-border);
  background: var(--bw-surface-2); text-align: center;
}
.bw-auth-card-footer .caption { font-size: 11.5px; margin: 0; }
.bw-auth-trust {
  display: flex; align-items: center; justify-content: center; gap: 8px;
  margin-top: 16px; font-size: 12px; color: var(--bw-text-muted);
}
.bw-auth-trust i { color: var(--st-closed); font-size: 13px; }
.bw-auth-foot { display: none; }
@media (min-width: 992px) {
  .bw-auth-layout { flex-direction: row; }
  .bw-auth-brand {
    flex: 0 0 44%; max-width: 520px; min-height: 100vh;
    padding: 56px 48px; display: flex; align-items: center;
  }
  .bw-auth-brand-inner { margin: 0; max-width: 400px; }
  .bw-auth-brand h1 { font-size: 28px; }
  .bw-auth-main { padding: 56px 48px; }
  .bw-auth-card-inner { padding: 36px 32px 32px; }
  .bw-auth-card-top h2 { font-size: 28px; }
}
@media (max-width: 991px) {
  .bw-auth-features { display: none; }
  .bw-auth-brand { text-align: center; padding-bottom: 20px; }
  .bw-auth-brand .auth-tagline { font-size: 13px; margin-bottom: 0; }
}